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Guest testimonials

Tried and trusted

By guests from 130 countries and counting. It makes our day when we hear guests’ reviews of our members’ homes and our service. And we’re proud to have been rated excellent by users of Trip Advisor and FlipKey.

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I can't thank the team there enough...My calls to onefinestay were received pleasantly and efficiently. I travel all over the world and I could not fault the customer service given here, it ranks as the highest - attention to detail and with genuine care. Perfect.
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This was the fourth time we have used onefinestay and our favorite so far. We expect to be back again. Not only are the flats fun, interesting, and in great locations, the service...is a joy. Staff are unfailingly friendly and helpful.
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I can't speak highly enough...So easy. So courteous. So prompt and efficient. Each of you that helped us was just 'spot on'.
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I have used many different home rental services in many countries, and this is the best BY FAR. Beautiful homes. Beautiful website. Beautiful service.
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The booking process was the best I have ever received. From the moment that I emailed through my enquiry, I had regular and prompt communication and replies. My requests were quite complex as I have three children, but nothing was too much trouble.
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We love the onefinestay experience! In particular this home was unique and stunning. We visit family in New York each year, but this year was the best. We got to know this great neighborhood and surrounding area. Most of all, we thoroughly enjoyed our week living as locals in Tribeca!
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This was an experiment in having Christmas away from home with older teenagers. It was a massive hit, largely due to the very cool apartment, the smart TV, and the feel of the place. I loved every minute of it - even when we were were just relaxing, it felt extra special.
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All the staff I interacted with were lovely. I'd book with you all again in heartbeat.
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We had such a lovely stay in Paris, I honestly couldn't be more pleased with the home or the staff at onefinestay. Everything was perfect.
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We definitely will be using onefinestay again in the future. We were pleasantly surprised. Everything exceeded expectations. Thanks to your entire staff; from the booking, to the outstanding greeting, to the additional towels delivered. Everyone was professional and efficient.
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We were very happy with onefinestay from beginning to end! The apartment was just as it appeared online...The neighborhood was fabulous with so much available so close to "home" for our stay. You do an excellent job and we hope to use your services again in the future.
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It was perfect. Everything about the apartment was wonderful - the light, the sheets and towels, the comfort of the beds. We are definitely going to stay there next year if it is available.
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We had a fantastic stay in Paris and lived like locals, our kids keep telling their friends about our Paris apartment!
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We all had an amazing time in New York, made even better by having such a beautiful home to come home to. The iPhone couldn't have been more useful! I will definitely be recommending onefinestay to friends and family, and we will definitely be back!
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Thank you so much for the absolutely top notch service you provided us the whole stay. We will highly recommend onefinestay and definitely use you again wherever we can.
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I can only give top marks for my experience with onefinestay. I can't recommend it enough. It was an incredibly efficient service, with wonderful customer service, gorgeous accommodation... everything was thought of before we could think of it. I will always stay with onefinestay if I visit the States again. Thank you!
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Our trip to Paris will undoubtedly be one of our family's most memorable. This was made possible by the team at onefinestay. We booked our trip in no time; the process was clearly laid out and there were no hidden surprises. From the moment our trip was booked, I received the best of professionalism in service.
Anthony C, Canada
Stayed in Rue Volta, May 2014
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We were more than impressed -- everything was marvellous from your service to the apartment to the view. After we left for Paris we wished we had used your service in Paris too... nothing lived up to our experience in London.
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Our stay and the apartment were amazing! The people who helped us were extremely friendly. Thank you so much for everything and we hope to stay in one of your other homes in the near future!
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The whole onefinestay experience is exceptional. The apartment was clean and fresh. The iPhone, the welcome products, the whole communication from the staff was all very welcome...We were sad to leave Rue Volta and would recommend to anybody.
Anthony H, Australia
Stayed in Rue Volta, May 2014
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The whole experience was fantastic, the iPhone was invaluable and I will definitely use onefinestay again.
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I cannot overstress how wonderful my experience was, from booking to the very easy departure... I have traveled fairly extensively, always staying in rental flats, and I feel quite confident saying that this was my best experience to date. The apartment is beautiful, thoughtfully appointed and so, so silent at night...I hope I'm lucky enough to stay there again.
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Thank you! Thank you for making our first stay with you an absolute delight! We loved the concept of the iPhone. We were able to enjoy our local area knowing that at just one click of the iPhone maps we could find our way home. The room was exactly how photographed and the area was fabulous.
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I have shown photographs of "our" apartment and recommended onefinestay to anyone I chat to!
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The only problem we had was that this was the first stop on a four week European trip, and therefore the bar for all future accommodation was set rather high. Hence all the other places didn't really stand a chance.
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Admittedly we stayed in a wonderful home which suited us perfectly, but I couldn't recommend onefinestay highly enough. I've been talking it up since I've been back in London.
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I have already recommended onefinestay to a friend of mine in London who is going to New York with her sisters! You guys are amazing on every level, we will definitely be using onefinestay again!
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Our stay on Rue des Archives in the Marais was a dream come true - and the comfortable home itself and location made the trip ten times better than previous stays in hotels!
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Great concept. We felt it was a home from home....This was so very different from a hotel experience, we loved exploring the local area and restaurants recommended by the hosts.
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What a lovely welcome. We felt like family visiting. This is a real jewel of a home in the most wonderful location.