Guest testimonials

Could not have asked for a more perfect experience, from booking to checking out.

We were very pleased with great service and the efficiency of onefinestay. It was our first time using onefinestay but certainly not the last...Would like to thank everyone we dealt with for being so wonderful and making our stay in London so very special!

I'm so glad I found onefinestay! I've already recommended it to friends and family...Every person I interacted with was great to work with and extremely helpful. I can't wait to see expansion to all cities!

I travel constantly, in fact I travel so much I don't really have a home. Hotels are so dull to me, and when I wanted to plan a few days with someone special this just seemed perfect, and you know what? It was! The home was even better than the website pictures, so clean and well presented...I have told everyone I can about it, and will use this service whenever I can.

I was so impressed with the service and efficiency of onefinestay. I have told everyone about it and how fabulous it was. The staff were wonderful and so helpful...If we had a query, nothing was too difficult and it was answered right away. I cannot thank you enough for making our time in New York so easy. What a great company.

I was so impressed with the service and efficiency of onefinestay. I have told everyone about it and how fabulous it was. The staff were wonderful and so helpful...If we had a query, nothing was too difficult and it was answered right away. I cannot thank you enough for making our time in New York so easy. What a great company.

Booking travel and accommodation is usually incredibly stressful, however the onefinestay team are so helpful, so kind and so patient that I found it an absolute dream! Thank you for your excellent service.

I was extremely pleased with the quality of the service and the wide range of available apartments. It was my first time using onefinestay but it certainly won't be the last. I will recommend it with confidence to my friends and colleagues!

It was an absolute joy to stay with you. You totally exceeded my expectations and I'll be staying with you (hopefully in this apartment, which I loved) each time I travel to London now. I'm there often and have to say you made the whole experience so much nicer than a hotel.

The location was perfect and the apartment very comfortable. The service from onefinestay was exceptional, would definitely use their service again!

I've never had such naturally friendly, helpful and efficient service anywhere. Well done!

There are not enough words nor space to let you ALL know how pleased I was to find you folks... Everyone should and deserves to be proud of the job they are doing. THANK YOU!

We loved your excellent, friendly service, the lovely apartment, all the local amenities and our stay: everything surpassed our expectations and we wouldn't hesitate to recommend your service to friends and family. We will definitely come to you again next time we visit London. It's far more flexible - and no more expensive - than a hotel!

We felt welcome, comfortable, and in-the-know staying in the apartment rather than a hotel. The apartment was stylish and comfortable and I've recommended onefinestay to anyone who'll listen - it was so much better than a hotel in so many ways.

Brilliant service from start to finish! Prompt responses, helpful team, amazing property. Loved the additional touches like the welcome pack and the iPhone, really made it a luxury experience and worth the money. Thanks, will be recommending you to everyone!

We had a fantastic week in London! Staying in a flat and feeling at home was a major part of why we enjoyed ourselves so much. You run a terrific company and we don't think we could ever go back to a hotel after the experience we had...Thank you for making our stay so special!!

I would like to thank all the members of onefinestay that I had contact with and those behind the scenes. It was very nice to stay in this delightful home.

The property we rented was wonderful for young children and it was so nice of the owners to have left some toys and a high chair out for us. This really made a huge difference.

I can't tell you how happy I am that your website was recommended to me. Apart from the apartment being fantastic for our needs, the whole onefinestay experience was a sensational one. From the person waiting to greet us, to the beautiful welcome pack, Guestbook, beautiful toiletries, abundance of large fluffy bath towels, maid service and in particular the iPhone. I know that sounds a little ridiculous but seriously, it saved me so much time trying to organise a phone myself and the extra apps on there for the local area were such an enormous help. Thank you, thank you, thank you!!

We were VERY impressed with the service provided by One Fine Stay. Everyone we dealt with was amazing. We were looking for an alternative to hotel accommodation and we found it. Well done!! We will definitely stay with you again and recommend your company to our friends back in Australia

We had a wonderful stay, wished we were here a little longer

I thought our whole experience from finding the right place for our stay through to departure was first class. Kudos to the whole team - every one I interacted with remotely or live was just a pleasure and the epitome of what service should really mean. Am already recommending you all over the place and for sure will use it again for an upcoming trip later this year to NY. Open up in some other cities!

The houseboat was beautiful! It was immaculate and had everything we needed.

This experience was amazing. I would definitely use your company again!

Thoroughly enjoyed our stay! It was nice to stay in a neighborhood off the beaten tourist track, and really get a feel for New York. The city felt much more accessible this way. We will keep you in mind for our next NYC visit and an upcoming London trip.

Onefinestay was an extremely good service. Very friendly people, great apartment in a great location, and the added benefits (like the iPhone) were sensational. Can't speak highly enough of onefinestay.

I was really pleased with my stay. I felt like I was receiving 5* hotel customer service even though I was in somebody's home. The house was clean and comfy. The beds were great, best nights sleep in months! Good work!

My husband and I were overly impressed with one fine stay, the apartment was fantastic, great location and had everything we needed. Although we didn't need to contact one fine stay during our holiday, the overall service they provided was excellent, I would definitely recommend them to friends and family! Use of the iPhone, was brilliant, really useful for us to get around New York and find things to do etc.... Great holiday!

We were very thankful that onefinestay was able to help us find a home at the last minute when we were there for Christmas. The staff was prompt in replying to our plea for help and provided 4 choices of homes. We appreciated the extra effort during the Christmas holiday time!! Our stay was lovely and we would use your service again.

I found the experience to be excellent overall and would not hesitate to work with onefinestay again.