The most popular things our guests ask us about are explained here. Alternatively, we're here 24/7 to answer any questions you have – just give us a call or send an email.
- Cancellation policies
- Extra services
- Guest Services team
- Lead guest
- Travel Advisors
- Heating (winter)
- Hobs & kettles
- Home truths
- House rules
- Stairs and accessibility
- Tamper tape
- Washing machines and dryers
- Waste collection
- Check-in and check-out
- I.D. check and card authorisation
- Luggage storage
- Meet & greet
- Travelling into Rome
Your arrival to Rome
We offer an unprecedented level of service for stays in the finest homes. If you've never experienced onefinestay before, we recommend you read this to get familiar. And, as you'll hear, we're always available to answer any questions you have.
We carefully clean and prepare each home before you arrive and after you depart, and we'll clean weekly during your stay. More frequent Housekeeping services can be arranged on request, subject to availability and a charge (see 4. Extra services).
As part of booking with onefinestay, our guests agree to report any accidents or damage. When you arrive we secure a €1,000 hold on your credit or debit card (see 27. Pre-authorisation), and we do a thorough check of the home after each stay. If we do find damage, we'll get in touch with you.
We can arrange additional services to make your journey and stay with us in Rome exceptional. Find out more here.
Unlike all those home-booking platforms, we have a local Guest Services team in Rome, available by phone or email 24/7 during your stay. Reach us on +39 06 9480 8366 or firstname.lastname@example.org
Our Housekeeping team traverse Rome cleaning and preparing homes before and after stays. We'll clean weekly during your stay, and more frequent Housekeeping services can be arranged on request, subject to availability and a charge (see 4. Extra services).
When you arrive you'll get a onefinestay iPhone with free data, unlimited local calls and a range of useful apps for you to use during your stay.
You'll get two sets of keys from your Meet & Greeter, along with instructions on locking up when you go out.
The lead guest must be at least 25 years of age.
We accept Visa, Mastercard and American Express, and bank transfers for stays with at least 7 days' notice.
Our Travel Advisors know our cities and neighbourhoods back-to-front, and they're available around the clock to help find a home that suits you.
Each home listed with onefinestay is unique, and belongs to a onefinestay homeowner – whether they live there most of the year or for just a few weeks.
We've visited each home in person to take accurate photographs, detailed room configurations and home truths, so you can book with the same confidence you have in the best hotel brands. Our Travel Advisors are available 24/7 to help choose a home that suits you.
All homes in Rome have a limit on the amount of power that can be used at one time (3 KW). Using too many appliances at the same time can cause a power outage.
Roman regulations state that heating in private homes can only be switched on from a certain date (specifically established each year) and runs for a certain amount of hours each day. We'll provide you with the important information – please be aware that homeowners face penalties for exceeding the regulations.
One of the quirks that often surprise visitors to Rome – the word 'hob' describes a 'cooktop', 'stove top' or 'hotplate'. Most kettles in Rome are electric and need to be plugged in via the plastic base – never placed on the hob.
Because every onefinestay home is unique, we highlight any 'home truths' on the listing and make sure you're aware of them when you book.
When you arrive you'll be given a copy of the House Rules, requests made by the homeowner, that we ask all guests to abide by when they're in the home.
For security reasons, we show only the approximate location of homes on our website. You'll be provided with the full address (along with detailed directions) once your booking has been confirmed.
Guests are not permitted to smoke inside any onefinestay home.
If you're travelling with young or elderly guests, it's important to make sure any accessibility needs are discussed with your onefinestay Travel Advisor before you book. Most onefinestay homes in Rome have at least a few steps, and many have internal stairs without elevators.
When we're readying a home for your stay we seal off some drawers, cupboards and (in some cases) spare rooms, for storing away the homeowners' personal effects. Your Meet & Greeter will point out these places which are sealed with red 'tamper-tape', and we ask that you respect these private areas during your stay. Of course, we make sure there is plenty of storage space available for your things.
It's rare to find a clothes dryer in Italian homes. Washer/dryer combinations are more common, however it's unusual for them to dry clothes as thoroughly as a typical tumble drying machine. We can provide a drying rack for your stay.
The city has strict rules regarding waste collection – we'll provide you with any information you need for the home you're staying in.
Your arrival to Rome
Travelling to an address in a city you're not familiar with can be daunting. While onefinestay doesn't have a hotel front desk or a big flashy sign, we have put a lot of thought and care into making your arrival as seamless as possible. And we're always available at +39 06 9480 8366 or email@example.com
We'll meet you at the home at your convenience any time after 4pm on your arrival date, and our standard check-out time is 11am. Early check-in and late check-out can be arranged in advance with your onefinestay Travel Advisor, subject to availability and a charge. At the end of your stay, checking out is simple – you'll have instructions on locking up and safely depositing keys (you don't need to meet anyone from our team) and we'll arrive later in the day to clean and prepare for the homeowner's return.
We'll check the lead guest's I.D. and secure a €1,000 hold on a matching credit or debit card which will be released once we confirm no damage was caused during your stay (see 27. Pre-authorisation for more detail).
If you're arriving before 4pm (our standard check-in time), the home may not be ready for you to settle in. We can arrange for you to drop your bags at the home or at our office.
One of our Meet & Greeter will be at the home to welcome you. If you're running late or early, please let us know as soon as you can so that we can reschedule your arrival appointment.
When you arrive we secure a €1,000 hold on your credit or debit card. The amount is held by your bank until we confirm that no damage was caused during your stay. We will release the hold within five days after your departure, but it can take your bank longer to process the request from the credit or debit card company. If you do damage anything it's always best to let us know before you leave. And once you depart, if we find any damage, we'll get in touch immediately.
Leonardo Express is the non-stop train service connecting Termini Station, Rome's main train station, with Leonardo da Vinci Fiumicino airport in only 32 minutes. Trains depart every 15 minutes (at certain times of the day, every 30 minutes). Tickets are €14. Find details here.
No trains connect Ciampino to the city centre, however several shuttle bus companies connect Ciampino airport and Termini station in the centre of Rome. There's no significant difference between the services (each costs around €5) – the best option is to buy a ticket for the next bus ready to leave the square in front of the airport.
Of course, you can skip public transport and arrive at the door via our airport transfer service. Find out more here.