Meet Amanda Bannister, a long-time homeowner with a passion for art and design, who rents her London home out while her family visits their countryside retreat.
End to End Service
Our hospitality service means that we take care of every detail for you - from 5-star housekeeping and in-stay maintenance, to managing bookings and taking care of a guest's every question and whim.
We offer total flexibility to enjoy your home whenever you wish - your home remains your home, and you can choose when you would like to offer it to guests for stays from 5 nights to 6+ months.
A local team is available for you around the clock, with one dedicated Account Manager. You will feel the benefit of our personal approach from the moment you enquire.
Since 2010, we've been leading the way in marketing, dynamic premium pricing, and managing stays in high-end private homes. We know what matters most to our 350,000 guests and 1,000 hosts worldwide.
Devista Drive Case Study
Devista Drive is a three bedroom, two bathroom home in Hollywood Hills. With its soaring ceilings, unfussy (but still very elegant) furnishings and pretty accessories, this home’s open-plan living area is dramatic, yet welcoming. The master bedroom is white-painted and peaceful, with a neat ensuite and doors onto the hillside garden, where you’ll find a hot tub and a patio with a place to dine. This neighbourhood’s close to Runyon Canyon Park, with all its wild hiking trails, and feels wonderfully secluded. And yet it’s only around a ten-minute drive from here to the buzzing centre of West Hollywood.
Don’t just take our word for it
The onefinestay team have always been very thorough in all aspects, from vetting the guests, to cleaning and looking after the house.
Catherine Hollier (London Host)
We’ve been extremely happy with the care and service onefinestay has provided to us and we’re thrilled our home has had such strong bookings.
Kevin Gaspari (London Host)
I’ve always rented out my homes, so I know how to recognise who is good to work with. onefinestay handles everything for me, takes great care of my home and treats my guests very well too.
Paule Andrée Beauchef Beretta (Rome Host)
We’re proud to be part of the Accor family, and premium travel networks such as American Express and Virtuoso.
We’re proud to be voted for by our guests. Guests vote us in the top 10 Best Villa Companies in the World in the Condé Nast Traveller Awards.
Conde Nast Traveller
Frequently asked questions
Our hosts are adventurers, the kind of people who are always off seeing the world. We have families who love getting away during the school holidays, busy business travellers, retirees with second homes and creatives who split their time between two cities, to name a few. Because they travel frequently (at least six weeks per year) and for long periods of time, they want to make the best use out of their homes whilst they are away.
They choose onefinestay because they want to use their homes flexibly and are looking to effortlessly enjoy all the benefits of short term renting without the hassle of doing it alone. Because they are extremely house proud, they need a partner who is not only highly experienced in managing the entire rental experience from end-to-end, but who also understands the energy, love and investment that has gone into creating their beautiful homes. onefinestay hosts love our professional, reliable approach and superb attention to detail, and appreciate leaving the hard work to us because of their active lifestyles.
There are many unique benefits to our one-of-a-kind service. Our hosts tell us that they particularly enjoy:
- Flexibility: Our hosts enjoy their home whenever they like, but make income from it when it suits them best by taking bookings ranging from three days to three months or more .
- Tailored care: We take a personal approach to partnering with our hosts. They receive a dedicated Account Manager, supported by a diverse global team, who share tailored advice and tips, such as which weeks will be most popular with guests, how to achieve the highest income per night and any missing items they might need for the home to create the best experience for guests.
- Peace-of-mind: We are hospitality professionals who ensure the short term rental experience is as simple and rewarding as possible. We attract the most discerning guests, people who choose onefinestay because they want to stay somewhere comfortable with style, character and service. We have a support team available 24/7. We know the homes inside and out which means we match each guest to the perfect home for their needs.
- Network: We have an exclusive network of hosts around the world and we offer a number of perks to thank them for their loyalty including access to exciting local and global events, generous referral bonuses and discounts on stays around the world.
Featuring primary and secondary residences, our curated portfolio is incredibly diverse and superbly located in the world’s most exciting cities, such as London, New York City, Rome, Paris, Los Angeles, San Francisco, Milan, Florence, Rome and Sydney.
Whether it's a one bedroom apartment or a six bedroom townhouse, every onefinestay home has wow factor. Artfully blending quality, comfort and character, they are immaculate and stylish, with unique design details and comfortable furniture. Many of our guests also look for personal touches that make a home feel like home; an impressive art collection or bookshelf stacked with favourite reads.
A member of our New Homes team will be in touch within two business days to talk about your home and your needs. If it’s a good match so far, we will then organise a home visit to meet you and experience your wonderful home first-hand. This is a chance for us to advise you on pricing, suggest optimisations that could enhance your earnings, fill you in on the finer points of our service, and answer anything else you might want to know.
Once we have signed the contract, you’ll meet your dedicated Account Manager who will work closely with you to learn everything about your home so that we can answer any guest queries and ensure that the time you spend away is not interrupted unless absolutely necessary. Discovering all its quirks and charms, we will get to know exactly how everything in your home works, from the boiler to the coffee machine. You let us know which areas you will clear for guests and which areas you want private. When we are done, we will know how to look after your home just like you do. At the same time we complete a professionally styled photoshoot which will show your home at its best. We then write a detailed and inspiring home description for our website that helps bring out your home’s best features, including any home truths that our guests need to know.
Once we have completed your in-depth home registration, it is our aim to make your home bookable as quickly as possible. It usually takes us up to two weeks to organise your home’s website listing and promotion. During this time, you should make sure you are ready for guests by checking that you have things like copies of keys and safety certificates. We will advise you on exactly what needs organising.
We promote your home via our exclusive marketing channels and selected luxury travel partners, including relocation and talent agencies. Our inhouse specialist pricing team creates custom pricing strategies for each home. They manage demand and seasonality to maximise your potential income.
We manage all guest communications before and during their stay. Organising chauffeurs, grocery deliveries, babysitting services and destination experiences.
Before a guest checks in, our professional housekeeping team prepares your home to our exacting standards including supplying onefinestay linens, towels and toiletries. . We then take a photographic inventory so that we know how to put everything back in its rightful place. We label private storage areas so guests know which areas are for them.
We greet guests on arrival and show them around your home explaining your House Rules. We take care of them during their stay and support them 24/7, ensuring you are not disturbed. When guests depart, our housekeeping team returns to clean, and to take another photographic inventory, before returning everything to exactly how you left it.
We have been in the hospitality industry for ten years so we know how to spot the main red flags. We have strict no smoking and no party policies, and we speak to all guests before their stay, ensuring they meet our over 25 years old criteria and provide a valid reason for their stay. We take a £1000 damage deposit which covers the majority of small breakages. We check IDs in person when we greet guests on arrival and show them around your home explaining your House Rules.
We take damage deposits from all guests, and have insurance policies to cover both your interiors and your home itself. Before and after each stay we capture 100s of photographs of your home, so we know who is responsible for any accidental damage. We close off any storage areas that you want kept private with tamper tape, and we recommend that you store any irreplaceable or sentimental items in these sealed-off spaces during guest stays.
We offer our extensive service on an income sharing model. Because each of our homes is unique, there are many variables so we will model your expected income as a next step based on size, design, location and how many weeks you plan to be away. In addition to marketing your home across our own sizable channels, such as email, social media and PR, we also promote your home through our network of luxury travel partners who cater to a wide range of discerning travellers. We also receive requests for homes suitable for photo shoots or showrooms – if this appeals, let us know as this is another great way to boost your income.
We keep all keys to your home in safes, and log them in and out every time we use them. Should your home require maintenance, we have a network of highly vetted and trusted contractors suppliers, or we can also use your own if you have an existing relationship.
Yes, of course, you will have complete control over your availability calendar via the onefinestay portal. We do ask that you make sure your home will be available for a minimum of six weeks across the course of the year. We also recommend informing us when you are planning to be away as far ahead of time as is possible, 12 months ahead is the best, and more than 90 days ahead is essential.
Our guests choose onefinestay because we are reliable. However, we do understand that unforeseen circumstances may mean that hosts need to cancel bookings. If this happens, let your Account Manager know as soon as possible so we can relocate our guests. A cancellation penalty will apply.
This depends on the rate they bought. With our standard cancellations, if guests cancel within 14 days of check-in, you will receive a cancellation fee. With a flexible rate, guests can cancel for free up to 7 days in advance of check-in, however, it is your decision if you would like to offer guests a flexible rate.
We pay hosts directly into their bank accounts in local currency on a monthly basis.
We only work with hosts who are willing to offer us exclusivity. This is an important aspect which makes us unique, as many of our premium travel organisations will only partner with us. If you currently list your home on another website, you need to agree to work solely with onefinestay going forwards (although you may honour existing future bookings made on other platforms).
Please ensure all appliances and home systems are checked regularly and in good working order, and inform your Account Manager of any updates to your home. Leave us a tidy home, with agreed guest storage areas clear, and we will do the rest, making the experience effortless for you.
When guests are staying in your home, they will be looked after by our service team, who are available around the clock. They will handle any requests however minor, so you should never be interrupted by a call from us asking how to operate the TV once we have all the details.
Our guests expect our beautiful homes to be fully equipped and furnished. Mostly this means making sure you have good quality basics – things like cooking equipment, matching crockery and excellent Wi-Fi. If you join us, we will advise you on anything extra you might need to make sure our guests have an enjoyable experience.
Our teams are only trained to manage the inside of your home, and as gardens and pools can be quite complex to maintain we do ask that you arrange for someone to look after these privately.
No, because not only will our housekeeping team clean your home to professional hospitality standards, they also prepare your home for our guests with onefinestay linen, towels, toiletries and our welcome gift. They inspect your home and take a photographic inventory for security reasons between each stay. They clearly label any areas of your home that you have informed us are not for guest use.
We never allow our guests to bring pets into your home, unless this is something that has been agreed with you in advance. We are not able to take care of your pets while you are away, and you will need to make alternative arrangements for them.
Your dedicated Account Manager can be reached by both phone and email in local office hours, and will be your first port of call if an issue arises. In case of emergencies, both hosts and guests can contact our 24/7 service phone line.
Receive £1,000 (London), $1,000 (New York or Los Angeles) or €1,000 (Paris) when you refer a friend to us
Refer your friends and family to become onefinestay hosts, and you will earn £1,000 (London), $1,000 (New York or Los Angeles) or €1,000 (Paris) for each home that joins our exclusive portfolio.
See our T&Cs