Rome FAQ

The most popular things our guests ask us about are explained here. Alternatively, we're here 24/7 to answer any questions you have – just give us a call or send an email.

Our service

We offer an unprecedented level of service for stays in the finest homes. If you've never experienced onefinestay before, we recommend you read this to get familiar. And, as you'll hear, we're always available to answer any questions you have.

1. Cancellation policies

You can read our cancellation policy in full here.

Back to top ^

2. Cleaning

We carefully clean and prepare each home before you arrive and after you depart, and we'll clean weekly during your stay. More frequent Housekeeping services can be arranged on request, subject to availability and a charge (see 4. Extra services).

Back to top ^

3. Damage

As part of booking with onefinestay, our guests agree to report any accidents or damage. When you arrive we secure a €1,000 hold on your credit or debit card (see 27. Pre-authorisation), and we do a thorough check of the home after each stay. If we do find damage, we'll get in touch with you.

Back to top ^

4. Extra services

We can arrange additional services to make your journey and stay with us in Rome exceptional. Find out more here.

Back to top ^

5. Guest Services team

Unlike all those home-booking platforms, we have a local Guest Services team in Rome, available by phone or email 24/7 during your stay. Reach us on +39 06 9480 8366 or

Back to top ^

6. Housekeeping

Our Housekeeping team traverse Rome cleaning and preparing homes before and after stays. We'll clean weekly during your stay, and more frequent Housekeeping services can be arranged on request, subject to availability and a charge (see 4. Extra services).

Back to top ^

7. Keys

You'll get two sets of keys from your Meet & Greeter, along with instructions on locking up when you go out.

Back to top ^

8. Lead guest

The lead guest must be at least 25 years of age.

Back to top ^

9. Payment

We accept Visa, Mastercard and American Express, and bank transfers for stays with at least 7 days' notice.

Back to top ^

10. Travel Advisors

Our Travel Advisors know our cities and neighbourhoods back-to-front, and they're available around the clock to help find a home that suits you.

Back to top ^

Rome homes

Each home listed with onefinestay is unique, and belongs to a onefinestay homeowner – whether they live there most of the year or for just a few weeks.

We've visited each home in person to take accurate photographs, detailed room configurations and home truths, so you can book with the same confidence you have in the best hotel brands. Our Travel Advisors are available 24/7 to help choose a home that suits you.

11. Electricity

All homes in Rome have a limit on the amount of power that can be used at one time (3 KW). Using too many appliances at the same time can cause a power outage.

Back to top ^

12. Heating (winter)

Roman regulations state that heating in private homes can only be switched on from a certain date (specifically established each year) and runs for a certain amount of hours each day. We'll provide you with the important information – please be aware that homeowners face penalties for exceeding the regulations.

Back to top ^

13. Hobs & kettles

One of the quirks that often surprise visitors to Rome – the word 'hob' describes a 'cooktop', 'stove top' or 'hotplate'. Most kettles in Rome are electric and need to be plugged in via the plastic base – never placed on the hob.

Back to top ^

14. Home truths

Because every onefinestay home is unique, we highlight any 'home truths' on the listing and make sure you're aware of them when you book.

Back to top ^

15. House rules

When you arrive you'll be given a copy of the House Rules, requests made by the homeowner, that we ask all guests to abide by when they're in the home.

Back to top ^

16. Location

For security reasons, we show only the approximate location of homes on our website. You'll be provided with the full address (along with detailed directions) once your booking has been confirmed.

Back to top ^

17. Smoking

Guests are not permitted to smoke inside any onefinestay home.

Back to top ^

18. Stairs and accessibility

If you're travelling with young or elderly guests, it's important to make sure any accessibility needs are discussed with your onefinestay Travel Advisor before you book. Most onefinestay homes in Rome have at least a few steps, and many have internal stairs without elevators.

Back to top ^

19. Tamper tape

When we're readying a home for your stay we seal off some drawers, cupboards and (in some cases) spare rooms, for storing away the homeowners' personal effects. Your Meet & Greeter will point out these places which are sealed with red 'tamper-tape', and we ask that you respect these private areas during your stay. Of course, we make sure there is plenty of storage space available for your things.

Back to top ^

20. Washing machines and dryers

It's rare to find a clothes dryer in Italian homes. Washer/dryer combinations are more common, however it's unusual for them to dry clothes as thoroughly as a typical tumble drying machine. We can provide a drying rack for your stay.

Back to top ^

21. Waste collection

The city has strict rules regarding waste collection – we'll provide you with any information you need for the home you're staying in.

Back to top ^

Your arrival to Rome

Travelling to an address in a city you're not familiar with can be daunting. While onefinestay doesn't have a hotel front desk or a big flashy sign, we have put a lot of thought and care into making your arrival as seamless as possible. And we're always available at +39 06 9480 8366 or

22. Check-in and check-out

We'll meet you at the home at your convenience any time after 4pm on your arrival date, and our standard check-out time is 11am. Early check-in and late check-out can be arranged in advance with your onefinestay Travel Advisor, subject to availability and a charge. At the end of your stay, checking out is simple – you'll have instructions on locking up and safely depositing keys (you don't need to meet anyone from our team) and we'll arrive later in the day to clean and prepare for the homeowner's return.

Back to top ^

23. I.D. check and card authorisation

We'll check the lead guest's I.D. and secure a €1,000 hold on a matching credit or debit card which will be released once we confirm no damage was caused during your stay (see 27. Pre-authorisation for more detail).

Back to top ^

24. Luggage storage

If you're arriving before 4pm (our standard check-in time), the home may not be ready for you to settle in. We can arrange for you to drop your bags at the home or at our office.

Back to top ^

25. Meet & greet

One of our Meet & Greeter will be at the home to welcome you. If you're running late or early, please let us know as soon as you can so that we can reschedule your arrival appointment.

Back to top ^

26. Pre-authorisation

When you arrive we secure a €1,000 hold on your credit or debit card. The amount is held by your bank until we confirm that no damage was caused during your stay. We will release the hold within five days after your departure, but it can take your bank longer to process the request from the credit or debit card company. If you do damage anything it's always best to let us know before you leave. And once you depart, if we find any damage, we'll get in touch immediately.

Back to top ^

27. Travelling into Rome

    27.1. From Fiumicino Airport

    Leonardo Express is the non-stop train service connecting Termini Station, Rome's main train station, with Leonardo da Vinci Fiumicino airport in only 32 minutes. Trains depart every 15 minutes (at certain times of the day, every 30 minutes). Tickets are €14. Find details here.

    Back to top ^

    27.2. From Ciampino Airport

    No trains connect Ciampino to the city centre, however several shuttle bus companies connect Ciampino airport and Termini station in the centre of Rome. There's no significant difference between the services (each costs around €5) – the best option is to buy a ticket for the next bus ready to leave the square in front of the airport.

    Back to top ^

    27.3. Airport transfers

    Of course, you can skip public transport and arrive at the door via our airport transfer service. Find out more here.

    Back to top ^