July 2025

The staff were extremely helpful leading up to my arrival as well as upon arrival. We were early flying in from the USA and onefinestay staff were available to let us drop our bags and give us a house tour upon arrival despite being early. We felt welcome and safe and would definitely stay here again! The flat was lovely and perfect for 2 of us staying in town for festivals at Hyde Park.

November 2024

We had the most wonderful time! So great that I can't imagine staying in a hotel ever again going forward for any stay longer than a few days. I have a couple of areas of improvement that I could recommend. Upon checkin, our greeter had to stay with us for 45 minutes until he was able to confirm we had already provided a security deposit. I would have liked to have gone straight to bed, but we had to wait. I think bath robes and slippers would be a great added bonus. Throw blankets would have been great too. Because we were there for so long - the toiletries provided were only enough to last a couple of days, so more, or larger format would be great. But everything else was so wonderful - and I can't tell you enough how grateful I am for allowing us a late checkout. It really meant us getting to enjoy another day without having to deal with luggage.

July 2024

This was our second stay in London with onefinestay. From the excellent communication at the time of booking, to the lovely greeter at the apartment (we had Nick both times!), the follow up after check in and the home that looks exactly as it does in the photos - everything is top notch. The homes are all beautiful, it becomes hard to choose just one for our stay. We look forward to our next holiday!

April 2024

Check in was very smooth. Team was responsive on email and phone. Basic amenities provided were useful.

March 2024

Overall an excellent way to enjoy all the benefits of a top flight hotel but with the comfort of an apartment that allows you to live like a local.

November 2023

We thoroughly enjoyed our onefinestay experience. The accommodation was exactly as described, and in fact exceeded our expectation. The icing on the cake was the personal attention by the team. Thank you for making our holiday. We've already started recommending onefinestay, and hope to stay in another property soon. Thank you again.

November 2023

We had a marvelous stay. The home was beautifully furnished and stocked with everything we needed for cooking meals when we chose to. The neighbourhood had lovely restaurants and two pubs nearby, as well as an upscale grocery market and large grocery store (Waitrose). The home truths explained there would be noise from a school next door and we certainly heard lots of noise during the daytime, so take note if that would bother you. Other than that, the neighbourhood was very quiet and conveniently close to so many sights and the tube station.

October 2023

The flat was as described to us by your travel advisor and online. When we arrived, someone was there to greet us and to explain every feature with clarity and patience. When anything posed a question for us, your office was easy to reach and responded quickly and expertly. The weekly maid service was on time and did an excellent job. The check out process was clear and easy. We were delighted and will definitely give you a call before our next London visit.

August 2023

The attention to detail was amazing. The service in finding the accommodation and whilst staying was also very efficient and polite. Nothing was too much trouble. The linen and furniture was well maintained with a super comfortable bed.