August 2025

All stages of the rental process were assisted by helpful and prompt communications. On arrival at Vernon Street we (six of us) were greeted (on time) by Andrew who showed us through the house and explained about windows, locks and other useful aspects of the home. The decor is enchanting, the books, nooks, bedrooms, ensuite bathrooms, furnishings, rugs & coir floor covering. Very well appointed kitchen with all utilities & basic pantry supplies available. Everything high quality. Outdoor seating meant we could relax outside under the trees where we spotted squirrels and bird life. The street location was quiet with all needs nearby (walking distance) - decent vintage pub, cafes, tube station, green grocer, Sainsbury's etc.

June 2025

Wonderful stay at a beautiful home in Kensington. Home was spotless and well-decorated. onefinestay made the check-in / check-out process simple and also delivered groceries prior to our arrival! Will definitely be using them in the future!

May 2025

What a fantastic experience, the house was perfect for our needs - a family group from 15 months to 90 years old! But the icing on the cake was using onefinestay. Level of customer service throughout the booking process and throughout our stay was so premium. Wouldn't hesitate to book again, and again, and again with them. They put other sites like this in the shade.

April 2025

The place was fabulous and the service was great. I would definitely use onefinestay again.

March 2025

Everything worked well. The greeter who met us at the home was on time and very nice. The house was clean and just as represented.

October 2024

This is our 4th stay with onefinestay and it was once again a simple and satisfying experience. Their properties are always true to their depiction and description on their website. In addition, the staff has always proved promptly responsive to our needs and we very much appreciate their attention to detail. I have recommended them to many of our friends and will continue to do so.

July 2024

We had a wonderful stay with onefinestay in London. The house was in great condition, there were clear instructions and house tips, and the communication with the team was great before and during our stay. Would highly recommend!

March 2024

The follow through once I made the reservation was amazing. Every email was answered very quickly. The flat was large. Where else would I get a 4 bedroom, 5 bath flat in London? We were seven in our group with plenty of space. For a tourist visit it was a little far from the center of town but close enough to the West Kensington tub stop. For our work at the Olympia Exhibition Hall it was a fantastic location. The neighborhood was great with very good restaurants. We had a great Indian dinner, another at the pub down the street, Thai food at a pub two blocks away and a pick of several Lebanese restaurants.

November 2023

Thank you so much for an incredible stay. We loved everything about this property and we're very sad to say goodbye. onefinestay took care of everything, and was always there to assist with anything we needed. We will definitely be back!

June 2023

onefinestay operates with a well organized structure, including prompt answer to queries, emails or phone calls. Prices are high, but excellent service compensates. This property was well suited to our needs, 4 adults and 2 kids. The home was well furnished and located approx. 12 minutes from the West Kensington tube. onefinestay offers some additional services that we found useful. Our flight arrived at 6 a.m and the property could not be accessed till 4 p.m. They organized van service from Heathrow to a breakfast at a lovely hotel, then ordered an addional van for the afternoon transportation into the propery. It was easy dealing with all their personnel. Overall, excellent across the board. A draw back was the lack of air conditioning, which would have been a problem had the temperature gone above 32C, thankfully that did not happen and the free standing fans provided were adequate.

March 2023

It was a beautiful and very cozy place to stay. We have definitely earmarked it for our return to England next time.