Check-in / Check-out

Check-in: from 4:00 PM. We'll meet you at the home on arrival at your convenience.

Check-out: by 10:00 AM

Early check-in and late check-out can be arranged in advance, subject to availability and a charge.

House Rules

Home Truths

• There is hotel construction next door to the villa. You may experience some noise during your stay. For this inconvenience, a 30% discount will be applied for new bookings arriving up to July 2026 only. Please inquire with a Destination Specialist for details before booking.

• Please note that the Riviera Maya may be affected by various changing currents and seasonal weather causing higher than normal amounts of seaweed on beaches.

• Shifting tides and weather patterns can cause the shoreline to vary from website images. Additionally, beaches may seasonally experience seaweed. For further details, please inquire directly.

ID Check

Upon arrival we will ask you to show your ID or passport.

Deposit

Upon your arrival we will secure a $2000 hold on a credit or debit card which will be released once we confirm no damage was caused during your stay.