We offer several cancellation policies that vary depending on the individual home, chalet or villa, as well as the length of stay or premium paid. However, our policies do not cover last-minute cancellations outside of the booking terms, COVID-19 related or otherwise. Therefore we recommend our guests always take out comprehensive travel insurance for any trips.
Guests can view the cancellation policies available for any home, villa or chalet on the individual listing and our Travel Advisors will ensure all guests are aware of their cancellation policy options before booking.
If flexible booking options are required, our advisors are able to recommend homes that match a guest’s cancellation policy preferences.
Our standard cancellation policies do not cover for cancellations arising from the risk of COVID-19 and associated government measures, such as:
- A guest catches covid or has to self isolate and therefore is unable to travel
- The government advises against travel to the destination
- The destination is closed to tourists
- Quarantine is required
It is our guests' responsibility to make sure they know the latest travel and health regulations before travelling. We therefore recommend reviewing the local government guidelines regarding international travel before booking a stay with us - access the latest travel information for the USA and UK.
While we will try our best to help our guests amend their booking dates if their travel is affected by COVID19, this is not always possible and therefore we advise our guests to take out comprehensive travel insurance for the duration of their trip.