Exceptional Circumstances Policy
Should unforeseen circumstances arise, we will always endeavour to work closely with a range of homeowners and property management companies to offer a solution to our guests. We do all we can to reach a fair outcome for all parties, however, this cannot always be guaranteed and standard terms may overrule.
In the instance where a government closes an inbound destination due to covid, onefinestay will request a postponement from our villa and chalet partner or homeowner. However, this is a gesture of goodwill on their behalf and is therefore not guaranteed. If guests believe their booking is affected, they should get in touch at any point before their arrival date to discuss their postponement options (if available).
If a postponement can not be arranged, a onefinestay Covid voucher may be issued which allows guests to book a different stay in any one of our destinations. All onefinestay covid vouchers expire on the 31st December 2022. Stays must start before this date. Vouchers can be transferred to any guests over 25 years of age.
Similarly, if a government closes outbound travel or advises against travel to an outbound destination as a result of Covid, onefinestay will request a postponement from our villa and chalet partner or homeowner. Due to our strong partnerships, we are usually successful in a postponement, however, this is a gesture of goodwill on their behalf and is therefore not guaranteed.
If quarantine requirements are in place at the time of travel but there are no official travel restrictions, we consider the booking to commence as normal.