Guest testimonials

Tried and trusted

By guests from 130 countries and counting. It makes our day when we hear guests’ reviews of our members’ homes and our service. And we’re proud to have been rated excellent by users of Trip Advisor and FlipKey.

I think onefinestay is terrific. All of the staff are accessible, knowledgeable and friendly. This is the second home I've stayed in -- the other was in London in 2014 -- and both were beautiful, convenient, comfortable and "as advertised". You deliver what you promise.
This is our first time with onefinestay, but it won't be our last. From the moment we booked our reservation to the gracious extension of our check-out time on departure day, we were impressed with every facet of our experience. Because of Drayson Mews, we will make the effort to stay at a onefinestay property. In a world where mediocrity is sadly often the acceptable standard, onefinestay has set the bar high and we were thrilled with our time at Drayson Mews.
We were first time users of the onefinestay service and thoroughly enjoyed ourselves. Our family is comprised of two adults and three children. The onefinestay service provided us with a value for money experience that could not have been replicated had we stayed in a hotel. The opportunity to prepare our own meals, launder our own clothes, have yard space, and plenty of room for each of our children made the difference between a peaceful experience or a vacation spent moderating episodes of prolonged bickering.
Greatest customer service of any company I've encountered.
LOVED this home....crazy about the house itself, the decor, the neighborhood!! It was just divine. I am an interior designer and was skipping around in love with everything I saw. The street itself is just dreamy and I felt like I was home.
Traveling with kids, it was perfect, all the space we needed but none of the limitations of a hotel. onefinestay booked all our dinners just like a good hotel would have and helped make everything easy.
We like onefinestay so much that we travel to cities, specifically to stay there. Love the combo of a hotel stay and a more authentic city experience.
My onefinestay experience from booking to departure was seamless and every member of the onefinestay team was incredibly helpful and made the process so easy!! The apartment was gorgeous, great bedding, towels and amenities, I would highly recommend this company and definitely plan to use their service again.
The iPhone is a MAJOR benefit, really an excellent service. The home was exactly as described in the advertisement, and the location was excellent.
I have been a host and this was my first time as a guest. It was spectacular and I would stay with you in any city you had a service. I have recommended your company to everyone. Fantastic.
We loved onefinestay. The entire process from start to finish was smooth, the customer service outstanding, and the flat was perfect for our needs. I was working in the City for most of our stay, and my wife and our 4 year old daughter were able to feel at home and explore during the day, while having a comfortable home base to come back to. We have used AirBnB and other services in the past and onefinestay is a much much better model because it includes the oversight and care of [a] traditional hospitality experience.
We adored your home. It felt like one of my homes. Warm and elegant, and comfortable - really chic. The kitchen was small but perfectly equipped and I cooked dinner for the family. We hope to be able to rent this home again.
The kids had an unforgettable New Year's Eve, as we simply stepped out to Trafalgar Square at midnight to watch the fireworks, then stepped back inside before being overwhelmed by the crowds. It was a special evening, and we were impressed by the furnishings, cleanliness and efficiency of the home. Thanks for a great time!
Thank you for making our stay so exceptional. The apartment was beautiful and we have never experienced such a flawless service; you went above and beyond at all times. We are eternally grateful!
We loved our little taste of Le Marais! We enjoyed walking to the Picasso Museum and various shops, wine bars and restaurants. And in the home we loved the thoughtful interior, little shampoos provided, the lovely coffee and the fluffy towels!
We loved the apartment, location, view and iPhone! The iPhone was great to find our way around Paris, and everyone at onefinestay that I spoke with was very helpful and friendly.
A massive thank you to your team for helping to arrange the booking, for providing the best advice on properties, for checking me in and for showing me around the property. I have dealt with a few rental groups in the past and onefinestay are definitely the best I have come across. The website is very user-friendly, and the team are very quick at responding to queries on properties. After making the booking, the follow-up e-mails ensured a smooth stay, and the text on the day to confirm the arrival time was much appreciated. I didn't have to chase up once for any details – as everything I needed had been provided for. It made the stress of finding somewhere to stay and organising for a big group much simpler than I had expected. My friends and I had a wonderful stay and would all be happy to recommend onefinestay to others in the future. Thank you again for all your help!
We just wanted to say thank you. We were travelling to London to attend our daughter's wedding. The location was perfect and it was so good being able to all stay together as a family in a proper home. The view across London was amazing! From the initial emails with your team, to the greeter who welcomed us at the home, everyone was so lovely, professional and helpful. Thank you very much for everything!
John S, AUS
Stayed in West Grove, September 2015
Our stay could not have been more pleasant. So nice to arrive from an overnight, overseas flight and be able to check-in prior to the set check-in time. Your phone staff is courteous, professional, and knowledgeable. Our greeter who met us at the home was extremely helpful. Having tea, coffee, milk, toiletries, and a French press was a great surprise! The iPhone is brilliant! We used it everyday for navigating around town. We are very impressed with your company and will definitely share our experience with friends and co-workers that are travelling.
I think the concept is wonderful. All staff are very friendly and most helpful. Linen and products are exceptional. Housecleaning was wonderful!
I was seriously impressed with the whole process and level of service. There is such great thought that has gone into what you do and it really shines through. I have recommended you to so many people and I look forward to using you again.
We were really happy with both onefinestay and the flat. onefinestay was very helpful throughout both the booking process and during the stay, which meant we had an incredible stay in London. The flat was perfect and even better than we could have imagined!
We very much enjoyed the apartment in Paris. The onefinestay staff were extremely helpful before our arrival and the greeter was courteous and generous with additional information. It was great to have the iPhone during our stay and we kept it with us as we walked about the city. The apps that were pre-loaded on the iPhone were great to have. The Wi-Fi connection in the apartment also worked well.
I can't thank the team there enough...My calls to onefinestay were received pleasantly and efficiently. I travel all over the world and I could not fault the customer service given here, it ranks as the highest - attention to detail and with genuine care. Perfect.
This was the fourth time we have used onefinestay and our favorite so far. We expect to be back again. Not only are the flats fun, interesting, and in great locations, the a joy. Staff are unfailingly friendly and helpful.
I can't speak highly enough...So easy. So courteous. So prompt and efficient. Each of you that helped us was just 'spot on'.
I have used many different home rental services in many countries, and this is the best BY FAR. Beautiful homes. Beautiful website. Beautiful service.
The booking process was the best I have ever received. From the moment that I emailed through my enquiry, I had regular and prompt communication and replies. My requests were quite complex as I have three children, but nothing was too much trouble.
This was an experiment in having Christmas away from home with older teenagers. It was a massive hit, largely due to the very cool apartment, the smart TV, and the feel of the place. I loved every minute of it - even when we were were just relaxing, it felt extra special.
All the staff I interacted with were lovely. I'd book with you all again in heartbeat.