Riviera Maya services

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Tailor your stay

Every stay in Riviera Maya includes a personal welcome and a tour of the villa, housekeeping before your arrival and all linens. You will also have a local contact for any support needed throughout your stay. Interested in tailoring your stay further? Our concierge team will work with you to plan your vacation and share recommendations based on your travel needs and wishes. Please see available services below which are charged extra:



From Cancun's International Airport (CUN), we suggest a private transfer to reach your villa destination. After a long flight, relax in the comfort of a private air-conditioned car, complete with a friendly driver who doubles as a tour guide, thus transforming the transfer into an enjoyable experience in itself.


Car rental

Get off the beaten path in Riviera Maya with a 4-wheel drive rental, discovering jungle paths, secluded coves and secret waterfalls along the way. We suggest taking a private transfer from the airport and having your rental vehicle delivered directly to the villa shortly afterwards, giving you time to go through the check-in and a brief property tour with your dedicated greeter on arrival.



After a long journey, there’s nothing better than arriving to a full fridge, stocked with all your favourite treats. Unwind with a cool beer in the comfort of your private villa - the unpacking can wait until later. We can also deliver groceries throughout your stay, meaning you don’t have to worry about food shopping at all. Simply speak to your concierge and fill in a pre-stocking list before departure and we’ll take care of the rest.


Private chef

Whether you’re planning an extra-special celebration or simply don’t want to have to cook throughout your stay, our private chefs are here to help. From five-course fine-dining feasts to laidback lunches and lazy brunches, we have all your catering needs covered. Simply inform your concierge of any dietary needs and preferences and we’ll take it from there, tailoring the menu to your group’s tastes. All you need to do is sit back, relax and savour the fresh, vibrant local flavour, with a cool margarita in hand.



Drift away into pure bliss with a relaxing in-villa spa session. Your concierge can arrange the perfect day of pampering, tailored just for you and all to be enjoyed from the comfort of your beautiful private villa. For any wellness-seekers, private yoga and fitness classes can also be arranged with expert local teachers.


Boat rental

Take your getaway to the next level by chartering your very own private yacht. Discover the spectacular coastal beauty of Riviera Maya aboard a glamorous luxury vessel. Boating options range from 38' catamarans to 110' superyachts and everything in between, depending on your group size and preferences. Set your course with some inspiration from a few of our favourite itineraries, including Isla Mujeres, Cozumel, Isla Contoy, Isla Holbox and Tulum. The ocean is your oyster - simply sit back, relax and let the skipper take you on the adventure of a lifetime.



From exploring Playa del Carmen's 5th Avenue and refuelling with fiery tacos and fresh margaritas to exploring the ruins in Tulum or the area's Cenotes, Riviera Maya is simply bursting with unique experiences. Speak to your concierge and craft the perfect itinerary, based on your interests and tastes. 

Home to the Mesoamerican Reef, the Riviera Maya coastline offers you the chance to reel in the catch of a lifetime, from Snapper and Grouper to Amberjack and Hogfish and even the mighty Barracuda. Ask your concierge to arrange a private fishing charter alongside a day itinerary tailored to your level of experience and fishing goals.


Sports equipment rental

If you prefer to explore the ocean on your own then rental gear, such as snorkel sets, SUP's or kayaks, can be arranged through your concierge.


Child equipment

Travelling as a family? We can ensure an effortless getaway from start to finish. Rent everything you need for the children, from cribs and pushchairs to toys and changing tables - we can take care of all the little details, allowing you to travel stress-free. Simply contact your dedicated concierge for more information and prices.

Visiting beyond Riviera Maya?

Planning on visiting more of sunny Mexico? Your dedicated concierge can help with the next steps of your journey, assisting with private chauffeurs, restaurant recommendations, personalised shopping guides, and much more.

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