Cancellation policy

Standard rate cancellation policy

For bookings made more than 7 days before guests arrive, we offer a 24-hour period from the time of booking during which you can cancel and receive a full refund.

After the 24-hour period, we refund 50% of the booking value, up to 14 days before guests arrive. If you cancel within 14 days of arrival, the booking is non-refundable.

Bookings made within 7 days of arrival are non-refundable.

Flexible rate cancellation policy

Available for purchase on bookings less than $15k / £10k / €12.5k

If you've selected the flexible rate, you can cancel the booking at any point up to 48 hours before the start of the stay and receive a full refund, less the flexibility fee. Within 48 hours of the start of the stay, we cannot refund the booking.


If you have any immediate questions, please contact us directly.