PREAMBLE

LIFEALIKE Ltd., a company incorporated under English law, registered under the number 06554630 and having its registered office at ℅ Forvis Mazars Llp The Pinnacle, 160 Midsummer Boulevard, Milton Keynes, Buckinghamshire, United Kingdom, MK9 1FF, is the sole owner of a trademark “onefinestay” and operates a booking platform (www.onefinestay.com) and mobile application, via which it offers online luxury accommodation rental services, enabling Guests to book luxury houses and flats for short or medium-term stays and/or Concierge Services.

The Services available on the “onefinestay” Platform (www.onefinestay.com) are offered by LIFEALIKE Ltd in its own name and on its own behalf, as well as in the name and on behalf of its Subsidiaries, or by third party service providers.

These Terms and Conditions govern the Booking made by a Guest by phone, by email, via the Platform or the Application.

These Terms and Conditions shall legally bind the Guest who made the Booking.

As an intermediary, onefinestay is not an owner or an operator of any Property and therefore, is not a party to a Booking Agreement.

For the purpose of these Terms and Conditions, “onefinestay” shall refer to either LIFEALIKE Ltd or one of its Subsidiaries as the case may be.

DEFINITIONS

“Agent” refers to any third-party individual or entity, such as a personal assistant, representative, or any person acting on behalf of a Guest or a Homeowner.

“Application” refers to onefinestay’s mobile application.

“Ancillary Services” refers to additional services offered alongside the Property rental, such as insurance products for Guests or Homeowners, as well as other services to enhance the stay or provide protection (e.g., travel or home insurance).

“Ancillary Services Fee” refers to the fee paid by the Guest to benefit from an Ancillary Service.

“Ancillary Service Provider” refers to any third party service provider that may offer Ancillary Services to the Guest during or in connection with a Booking.

“Ancillary Services Terms and Conditions” refers to the general terms and conditions governing the provision and use of Ancillary Services by onefinestay or third party Ancillary Service Providers.

“Booking” refers to the rental of a Property entered into between the Homeowner and a Guest, either directly or through a PMC.

“Booking Agreement” refers to the agreement the Guest enters into with the Homeowner, directly or through a PMC, to rent a Property.

“Booking Fee” refers to the fee paid by the Guest to rent a Property.

“Booking Confirmation” or “Booking Record” refers to the formal acknowledgement, typically in the form of an email or any other document, that verifies the acceptance of a booking, including key details such as the property, dates, price, and terms of the Booking.

“Cancellation Policy” refers to the general terms and conditions governing the cancellation of a Booking.

“Commencement Date” refers to the specific date and time when the Guest’s stay at the Property officially begins, marking the start of the rental period.

“Concierge Services” refers to services provided by onefinestay or third party Concierge Service providers (e.g., private chef, extra cleaning, activities, grocery delivery, fridge fills etc).

“Concierge Service Fee” refers to the fee paid by the Guest to benefit from a Concierge Service.

“Concierge Service Provider” refers to any third party service provider that may offer Concierge Services to the Guest during or in connection with a Booking.

“Concierge Services Terms and Conditions” refers to the general terms and conditions governing the provision and use of Concierge Services by onefinestay or third party Concierge Service Providers.

“Guest” or “you” refers to the Platform User who books a Property and/or Concierge Services via the Platform.

“Guest Member” refers to any individual who will stay at the Property and benefit from its amenities through a Booking made by the Guest.

“Guest Terms and Conditions” refers to the general terms and conditions governing the Booking of a Property by the Guest.

“Homeowner” refers to a private owner of a Property listed on the Platform.

“Platform” refers to the website accessible at address https://www.onefinestay.com.

“PMC” refers to a property management company that oversees the operations, maintenance, and rental management of Properties on behalf of Homeowners.

“Property” or “Properties” refer to properties offered for rent by Homeowners via the Platform.

“Property Terms and Conditions” refers to these general terms and conditions or conditions set by the Homeowner or PMC that govern the use, rental, and care of the Property.

“Service(s)” refers to intermediation services and functions provided by onefinestay: listing a Property for rent, finding and booking a Property, providing Concierge Services and Ancillary Services.

“Service Fee” the fee charged by onefinestay for the Services.

“Subsidiary” or “Subsidiaries” refer to the onefinestay subsidiaries listed in Annex A operating locally for regulatory purposes.

“Termination Date” refers to the specific date and time when the Guest’s stay concludes, marking the end of the rental period and the time by which the Property must be vacated.

“Term” refers to the complete duration of a Booking, from the Commencement Date to the Termination Date.

“Total Guest Booking Amount” refers to the full sum that a Guest is required to pay for a Booking, including the Booking Fee, Service Fee, Concierge Services cost (if any), Concierge Services Fee (if any), Ancillary Service Fee (if any), all applicable taxes, security deposit and any additional fees.

“User” refers to any individual who accesses and uses the Platform as Guest, Homeowner or mere visitor without a registered User Account.

“User Account” refers to the personal account created by a User in order to use the Platform and to access the Services.

1 - PREREQUISITE

Only persons who have the legal capacity to enter into legally binding contracts and who are at least 18 years old may, subject to any specific exception, as the case may be, may make a Booking and enter into a Booking Agreement.

2 - BOOKING

2.1 A request for a Booking can be made by phone, email, via the Platform or the Application and may be completed after acceptance of these Terms and Conditions.

2.2 As part of a Booking, onefinestay reserves the right to undertake a Guest verification process in compliance with applicable laws. A valid passport and photo ID of the Guest are required at arrival at the Property. Further verification process of Guest’s details may be put in place in compliance with applicable laws or should onefinestay be required to undertake reporting, record keeping and identification procedures. The Homeowner and onefinestay reserve the right to refuse a Booking or the provision of Concierge Services to any Guest based on the outcome of the Guest verification process.

2.3 The Guest will receive a “Booking Confirmation” and/or a “Booking Record” indicating the following information:

• Dates of check-in and check-out, the number of guests, and the Property address

• Total Guest Booking Amount and payment terms

• A Booking Confirmation number for tracking

• Names and contact details of the Guest and Guest Members

• A brief overview of the Property, including its features, amenities, and any unique characteristics that enhance the Guest experience

• Any specific rules or conditions applicable to the Booking, including the Property Terms and Conditions

• Details on how and when the Booking can be modified or cancelled

• Information and pricing for any available Concierge Services (e.g., cleaning, amenities, etc) and Ancillary Services.

Additional confirmation documents may be provided for booking Concierge Services.

2.4 A Booking is finalized and a Booking Agreement is fully enforceable upon:

i. full payment by the Guest of either first booking installment and/or the Total Guest Booking Amount set in the Booking Confirmation and/or Booking Record, and

ii. acceptance by the Guest of these Terms and Conditions and the Property Terms and Conditions.

2.5 Guests making a Booking, agree to pay all costs, fees, and charges for the Booking, as outlined in the Booking Confirmation and/or Booking Record.

2.6 When a Guest requests a Property for rental, Guest authorises onefinestay to confirm the Booking with the Homeowner and/or PMC and to hold payment in accordance with the Booking.

2.7 onefinestay shall be entitled to deduct onefinestay’s costs, fees, and charges as well as to transfer the funds paid by a Guest for a Booking to:

i. any Concierge Service Provider and/or Ancillary Service Provider who provide Concierge Services or Ancillary Services during the stay at the Guest’s request;

ii. any relevant tax authorities (in respect of any taxes due for a Booking); and

iii. the Homeowner and or PMC as per the terms of the Booking.

2.8 When a Booking is facilitated for a Guest through an Agent, all Terms and Conditions communicated to the Agent shall be deemed as provided and fully applicable and enforceable to the Guest.

2.9 All Bookings are nominative and specific to the Guests and thus shall not be assigned or transferred to any third party.

3 - CONCIERGE SERVICES

3.1 In markets where available, onefinestay may provide Concierge Services directly or as intermediary through third party Concierge Service Providers. A detailed list of Concierge Services available by destination may be provided to the Guest and Guest Members via email.

3.2 Concierge Services that may be offered directly by onefinestay or by Concierge Service Providers are subject to specific price lists for each of these services and may vary depending on various factors such as the location of the Property, the time of the year and the nature of the service requested. These Concierge Services prices are separate from the Booking Fee and are not included in the accommodation charges.

3.3 The provision of Concierge Services is subject to acceptance of the Concierge Services Terms and Conditions and/or the relevant third party Concierge Service Provider’s terms and conditions by the Guest.

3.4 Such terms and conditions are communicated at the time of the Guest’s request.

4 - ANCILLARY SERVICES

4.1 onefinestay as an intermediary to Ancillary Service Providers, may offer Ancillary Services to Guest to enhance their stay.

4.2 The provision of Ancillary Services is subject to acceptance of the relevant third party Ancillary Service Provider’s terms and conditions by the Guest. Such terms and conditions are communicated at the time of the Guest’s request.

5 - PRICING AND FEES

5.1 All prices are inclusive of applicable tax, unless otherwise stated, and must be paid in accordance with the Booking Confirmation and/or Booking Record.

5.2 Applicable taxes, such as VAT, may also be collected by onefinestay, it being provided that in some instances or destinations, some taxes may have to be paid directly by the Guest to the Homeowner and/or the PMC and for Concierge Services the local service provider.

5.3 The currency for payments due will be quoted in USD, CAD, AUD, GBP, or Euros, as the case may be. Such indication is merely indicative and not binding. Guests acknowledge that the applicable exchange rate used for currency conversion processing shall vary in accordance with the market rates at the time of processing.

5.4 Booking Fee

5.4.1 The Booking fee is specific to each Property and is constantly updated on the Platform, on the basis of various criteria such as availability, seasonality, location and features of the Property.

5.4.2 The final Booking Fee is the amount displayed on the Platform at the time of the Booking and confirmed in the Booking Confirmation and/or Booking Record.

5.5 Service Fee

5.5.1 The Service Fee represents the commission charged by onefinestay for connecting the Guest and the Homeowner and/or PMC via the Platform.

5.5.2 The Service Fee is determined as a percentage of the final Booking Fee indicated in the Booking Confirmation and/or Booking Record and charged by onefinestay.

5.6 Concierge Service Fee

5.6.1 Concierge Service Fees are specific to each service.

The price for a Concierge Service is set on the basis of various criteria, including costs or local market practices, the complexity of the services requested, and, as the case may be, the availability of local service providers. Prices are constantly updated and will be provided to the Guest prior to booking a Concierge Service.

5.6.2 The Concierge Services Fee represents the charges applied by onefinestay or the relevant third party Concierge Service Provider, through onefinestay, for providing Concierge Services.

5.6.3 The Final Concierge Service Fee will be detailed in the Booking Confirmation and/or Booking Record if requested at the time of the Booking or provided separately if requested at a later date or during the stay.

5.7 Ancillary Service Fee

5.7.1 The Ancillary Service Fee applies to any Ancillary Service offered alongside the Booking, such as insurance products or other services designed to enhance the stay or provide protection.

5.7.2 The Ancillary Service Fee is based on factors such as the type of service and market conditions. Fees are updated regularly and will be provided to the Guest prior to booking an Ancillary Service.

5.7.3 The final Ancillary Service Fee will be detailed in the Booking Confirmation and/or Record if requested at the time of Booking or provided separately if requested later or during the stay.

6 - PAYMENTS

6.1 Payments of the Total Guest Booking Amount must be sent by the Guest to onefinestay in accordance with the terms outlined in the Booking Confirmation and/or Booking Record, as payment terms may vary for each Booking.

6.2 Any failure to make the required payments in due time gives onefinestay the right to cancel or terminate the Booking.

6.3 Payment for Concierge Services and Ancillary Services shall be made by the Guest, at the time of requesting such services, whether before or during the stay.

7 - SECURITY DEPOSIT

7.1 The Guest agrees to pay upon request a security deposit to cover any potential damages or breaches of the Booking Agreement, the Guest Terms and Conditions and/or the Property Terms and Conditions.

7.2 This deposit will generally be held by onefinestay and will be refunded in accordance with local regulations after the end of the stay, provided that no damages are reported by the Homeowner nor unexpected costs occur.

7.3 With exception the security deposit amount may be transferred to the Homeowner or the relevant PMC, as provided by the contract with onefinestay and subject to the following criteria:

i. the Homeowner or the PMC must provide verifiable documentation demonstrating their legal authority to hold the security deposit (e.g., proof of damage to the Property and estimates of repairs, etc.), and

ii. the Homeowner or the PMC must fully assume all legal obligations associated with the security deposit, ensuring that there are no costs or liabilities incurred by onefinestay.

8 - ARRIVAL AND DEPARTURE

8.1 Arrival and departure times are stated on the Booking Confirmation and/or Booking Record, any variation to these times is subject to prior approval. Failure to comply with the Term of the Booking may result in service-related penalties or additional charges.

8.2 Upon departure, Guest shall return the Property in the same condition as received, according to these Terms and Conditions, Booking Agreement, and the Property Terms and Conditions, with all Guest’s belongings removed.

9 - CANCELLATION AND REFUNDS

9.1 Cancellation and refund conditions of Bookings are available on the Platform and are as indicated in the Booking Confirmation and/or Booking Record as the case may be.

9.2 If the Property or Services become unavailable due to unforeseen circumstances, onefinestay will work to arrange a suitable alternative Property for the Guest.

9.3 Cancellation, termination and refunds for Concierge Services and Ancillary Services have different terms and will be provided at the point of booking and shall be subject to prior acceptance.

10 - INSURANCE

10.1 Guest and Guest Members shall carry full and adequate insurance coverage at all times.

10.2 onefinestay holds and maintains all the necessary and adequate general liability and errors and omissions (E&O) insurance policies, as well as any required financial guarantees mandated by law to conduct its activities.

10.3 onefinestay undertakes all reasonable efforts to ensure that all partners, including Homeowner’s, PMCs, and service providers, maintain their own insurance policies. However, onefinestay shall not be liable for any breaches or inadequate insurance coverage by any PMC or third party.

11 - OCCUPANCY AND SAFETY

11.1 The Property shall only be occupied by the Guest and the Guest Members specified in the Booking Confirmation, Summary or Record. Failure to appropriately register the occupants of the Property or exceeding occupancy limits may result in early termination of the Booking without refund.

11.2 The Guest and Guest Members commit to adhering to these Terms and Conditions and the Property’s Terms and Conditions, ensuring responsible use of the Property. This includes compliance with all requirements regarding noise, cleanliness, and the use of amenities, as well as any other specific guidelines provided.

11.3 Guests are responsible for their safety during a Booking. All minors must be accompanied by their legal representatives.

11.4 Unless otherwise indicated, smoking and vaping are prohibited in Properties.

11.5 Guests shall ensure the proper use of safety features such as smoke detectors, fire alarms, exterior camera security systems, or sound level monitoring units. Guests shall report immediately to onefinestay any problems or need for maintenance or repairs.

11.6 Guests are responsible to enquire about the suitability of a Property for their abilities and/or constraints for themselves and any Guest Members.

11.7 Pets in or on the Property are prohibited unless expressly agreed otherwise, and/or in very specific circumstances including the need for an emotional support or service animals, duly ascertained in accordance with local applicable laws and regulations.

12 - GUEST DUTY OF CARE

Guest and Guest Members, as the case maybe, shall be solely responsible for the Property at all times during the Booking and shall ensure to:

i. Maintain the Property, common areas, and grounds in the same condition as upon check-in, ensuring they are neat and clean, returning furnishings to their original positions, and making reasonable efforts to adhere to environmental best practices;

ii. Comply with all rules, including the Property Terms and Conditions, relating to the Property or any amenities and features (e.g., pool, gym, parking, etc.);

iii. Not establish permanent residency in the Property by any means, nor carry out any events, parties, commercial or professional, illegal or immoral activities in a Property, it being provided, however, that events or parties may be allowed with the prior approval of onefinestay;

iv. Not allow or carry on any activity which is or may become a nuisance including annoyance, inconvenience, disturbance or damage to other occupants of the Property, to the Homeowner, to the PMC or to the neighbourhood and more generally maintain a safe and peaceful environment;

v. Not remove or place any signs as the case may be;

vi. Not bring into or onto any Property any illegal, dangerous or hazardous substance or item (including items that are likely to increase the risk of fire or explosion) or any firearms and other weapons;

vii. Not access any area marked as private or sealed with tape or otherwise locked.

13 - CONFIDENTIALITY

13.1 Guests, unless in very specific circumstances and subject to prior written approval of onefinestay, agree not to post nor use any photos of a Property on any medium for commercial purposes (e.g., internet, social media, videos, films, brochures, magazines, etc.).

13.2 Guests will not publish or reveal anything which might allow a third party to identify the address of the Property or the identity of the Homeowner regardless if such information is already in the public domain.

14 - DAMAGES

14.1 The Guest is responsible for all damages or losses caused by himself or herself, by any Guest Member or by any other third parties to the Property or the Homeowner during the Term of the stay.

14.2 Any problem or damage to the Property shall be reported immediately by the Guest to onefinestay, in order for onefinestay, the PMC or Homeowner to diligently investigate and have such damage repaired.

If the problems or damages have been caused by the Guest, a Guest Member or any other third party, the Guest acknowledges the Homeowner’s right to retain all or part of the security deposit.

In the event that the value of the problem or damage exceeds the amount of the security deposit the Homeowner or PMC is entitled to request the Guest to cover the excess within applicable local laws and regulations.

14.3 In the absence of the request of a security deposit Guest may be required to subscribe to a damage waiver programme.

15 - PROPERTY ACCESS AND INSPECTION

15.1 Upon reasonable notice and at reasonable times, Homeowner, or its duly designated Agent, may enter the Property to inspect, make repairs or to show the Property to prospective purchasers, Guests, or lenders.

15.2 Staff or personnel retained by onefinestay, the Homeowner and/or their respective representatives may enter a Property to perform any service in connection with the Booking or to carry out repairs if necessary, subject to prior reasonable notice to the Guest, which may be waived in case of emergency.

16 - LIABILITY

16.1 The Booking Agreement and the Property T&Cs and the supply of Concierge Services by third party Concierge Service Providers are concluded between the Guest and either the Homeowner or the PMC, thus onefinestay as intermediary shall not accept any liability, unless otherwise provided by statutory warranties.

16.2 onefinestay shall not be liable for (i) any loss, damage, or injury to persons, Property, Guest, Homeowner and/or PMC arising from a Booking or from any services provided by a third party service provider, or (ii) any loss, damage, or injury to persons due to the actions of the Guest, any Guest Member or any other third parties.

16.3 onefinestay and the Homeowner and/or PMC shall not be responsible for any minor changes to a Property, its surroundings or condition, noise or inconvenience caused by nearby construction or any temporary failure or stoppage of the Property's equipment or supply of electricity, gas, water, plumbing or any other service.

16.4 onefinestay, the Homeowner and/or PMC and their respective officers, shareholders or employees shall be held harmless from any claim, loss, damage, or cost of expense resulting from Property damage or from personal injury, caused by Guest or any Guest Member. Costs of cleaning or replacing any damage to personal belongings or real estate which may have occurred during the Booking shall be borne by the Guest.

16.5 onefinestay and the Homeowner and/or PMC shall not be liable to the Guest for any loss, including financial or economic loss or for any consequential or indirect losses, such as lost reputation, arising as a result of any delay delivering possession of the Property.

16.6 onefinestay and the Homeowner and/or PMC shall not be liable to Guest for breach or failure to perform a Booking Agreement, if the delay or failure was due to a force majeure event as construed in each jurisdiction, beyond the reasonable control such as: fire, explosion, earthquake, storm, flood or other weather or natural disasters; unavailability of necessary utilities; burglary; internet service provider failures or delay, or denial of service attacks or other communication outages; war, civil unrest, acts of terror, insurrection, or riot; acts of God or the public enemy; strikes, labour stoppages or slowdowns, or other labour problems; embargoes; any law, act, order, proclamation, decree, regulation, ordinance, or instructions of government or other public authorities, or judgement or decree of a court of competent jurisdiction; national or regional emergencies; transportation outages; or any other event beyond onefinestay or the Homeowner’s reasonable control.

17 - GUEST LIABILITY/INDEMNIFICATION

17.1 Guest shall be responsible for any loss arising from any breach by the Guest or a Guest Member of the representations, warranties or covenants in these Terms and Conditions the Property Terms and Conditions, and the Booking Agreement or from the failure of the Guest or a Guest Member to comply with any applicable laws and regulations.

17.2 Guest shall indemnify and hold harmless Homeowner and/or PMC and onefinestay, from any loss, damage, costs, charges and expenses including reasonable legal fees resulting from any claim against Homeowner and/or PMC or onefinestay arising from a breach by the Guest or a Guest Member of the representations, warranties or covenants in the Booking Agreement, the Guest Terms and Conditions, the Property Terms and Conditions, or of any applicable laws and regulations

18 - EARLY TERMINATION OF A BOOKING

18.1 onefinestay reserves the right to terminate a Booking under the following circumstances:

• Non-payment: If the Guest fails to make any required payments by the due dates specified in the Booking Confirmation and/or Booking Record.

• Violation of Terms and Conditions: If the Guest or any Guest Member breaches any of the terms or conditions outlined in these Terms and Conditions, the Property Terms and Conditions, and the Booking Agreement or from the failure of the Guest or a Guest Member to comply with any applicable laws and regulations.

• Unlawful activities: If the Property is used for illegal, immoral, or unauthorized commercial activities.

• Nuisance or disturbance: If the Guest or Guest Members engage in any activities that cause a nuisance, disturbance, or damage to the Property, neighbours, or surrounding community.

• Damage to the Property: If significant damage occurs to the Property due to the actions or negligence of the Guest or Guest Members.

• Health and safety: If the Guest or Guest Members brings any illegal, dangerous, or hazardous substances or items (e.g., weapons, explosives) onto the Property that compromise the health or safety of occupants.

• Misrepresentation: If the Guest provided false or misleading information during the booking process or verification.

• Reputation Risk: If the Guest or Guest Members engage in actions that could harm the goodwill, reputation, or standing of onefinestay or the Homeowner.

In such cases, onefinestay may terminate the Booking without refund, and the Guest may be held liable for any additional costs or damages resulting from any of the circumstances listed above.

18.2 Prior to termination, onefinestay shall provide the Guest, with a reasonable notice period, to rectify any issues that can be corrected. If the Guest fails to address the breach within the specified timeframe, onefinestay may proceed with the termination of the Booking without refund.

This provision does not apply to breaches that pose immediate risks to health, safety, or Property, in which case termination may occur without prior notice.

19 - ASSIGNMENT

19.1 onefinestay may assign, transfer or subcontract its rights and obligations under these Guest Terms and Conditions.

19.2 onefinestay will inform the Guest of this by any means, and in particular will ensure that the identity of the third party transferee is communicated to the Guest.

20 - SEVERABILITY

Should any provision of these Terms and Conditions be found to be invalid by a court, only such provision shall be null and void. All remaining provisions shall remain in full force and effect.

21 - AMENDMENT

Terms and Conditions may be changed at any time and shall be communicated electronically.

22 - DATA PROTECTION

onefinestay, acting as data controller within the scope of these terms and conditions, may collect, process and store the Guest’s personal data.

For further information on how onefinestay collects, processes and stores the Guest’s personal data and on the Guest’s rights relating thereto, please consult the Privacy Policy, available here: https://www.onefinestay.com/pr...

23 - MISCELLANEOUS

23.1 onefinestay is committed to sustainability and shall encourage all initiatives and actions aimed at the preservation and the promotion of the environment and corporate social responsibility (“CSR”) principles.

Parties acknowledge that onefinestay conducts its business based on values consistent with such CSR principles which include without limitation international labor standards, human rights and agree to voluntarily incorporate such internationally recognized CSR standards in their practices and internal policies. As an affiliate of Accor, onefinestay is bound by the terms of the Accor group Ethics and CSR Charter https://group.accor.com/en/gro... which may be amended from time to time.

23.2 Parties agree to comply with international laws related to anti-bribery and corruption, including the U.S. Foreign Corrupt Practices Act, the UK Bribery Act, the French “Sapin 2” Act, and other applicable anti-bribery and corruption laws, as well as with applicable anti-money laundering or terrorism financing regulations.

23.3 Due to some local regulations supplemental terms and conditions may apply in such markets and would be provided on the Platform and as indicated in the Booking Confirmation and/or Booking Record as the case may be.

24 - DISPUTE RESOLUTION – APPLICABLE LAW

24.1 Proving that the Guest is acting as a consumer, the Guest has the opportunity to refer the dispute with onefinestay to a consumer ombudsman. Disputes arising out of the rental of a Property or any services provided by a third-party service provider are expressly excluded. For information the consumer ombudsman in the UK is: https://www.gov.uk/consumer-protection-rights.

24.2 If you are acting as an individual consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of UK law. As an individual consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the UK competent court.

24.3 Any dispute between a Guest and onefinestay not resolved amicably shall be governed by United-Kingdom law and brought before the United-Kingdom Courts.

However, if the Guest is acting as a consumer, he or she cannot be deprived of his or her right to:

• benefit from the mandatory rules of his or her country of residence.

• bring proceedings before the Courts of his or her place of residence.

Reciprocally, any action brought by onefinestay against the Guest, acting as a consumer, may only be brought before the Courts of the Guest’s place of residence.

24.4 Before referring the matter to the ombudsman or to the online dispute resolution platform set up by the European Commission, the Guest undertakes to address his or her claim directly, in writing, to the onefinestay Subsidiary listed hereafter, in charge of managing the Property booked:

France Specific T&Cs

In addition to the onefinestay Global Guest Terms & Conditions, the terms below are applicable to Bookings in Paris.

In case of contradiction between these terms and the onefinestay Global Guest Terms and Conditions the terms below shall prevail.

Guest: means the person who enters into a Booking as a Guest (under French law the "tenant").

Right Of Withdrawal: the Guest acknowledges to have been informed that, pursuant to articles L. 221-2 and L. 221-28 of the French Consumer Code, Booking and Concierge Services offered by onefinestay are not subject to the application of the right of withdrawal.

Payment: any payment made in part under these terms and conditions will be considered as an advance partial payment (“acompte”) and not as arrhes within the meaning of Article 1590 of the French Civil Code and Article L. 214-1 of the Consumer Code.

Online Dispute Resolution: onefinestay informs the Guest of the existence of the online dispute resolution platform set up by the European Commission to facilitate the independent, out-of-court settlement of online disputes between consumers and professionals. This platform is available here: https://www.ombudsman.europa.eu/en/make-a-complaint.

PRIMARY RESIDENCE ONLY SHORT-TERM FURNISHED TOURISM BOOKINGS:

Booking Agreement: means the short-term furnished tourist rental agreement, as defined in Article D.324.1 of the Tourism Code, entered into between the Homeowner or its duly authorized PMC acting in the name of and on behalf of the owner of the property and the Guest.

Short-Term Furnished Tourist Agreement: means the Booking Agreement (under French law the “Rental Agreement” or “Lease”) entered into between the Homeowner and a Guest, directly of through a PMC, according to Articles L324-1-1 et seq. of the Tourism Code.

MOBILITY LEASE:

Booking Agreement: is the Mobility Lease as defined in Articles 25-12 et seq. of 1er ter of Law n°89-462 of 6 July 1989, entered into between the Homeowner and the Guest.

Guest: means the person who enters into a Booking as a Guest (under French law the "tenant"). The Guest shall justify that they are allowed to conclude such a Booking Agreement pursuant to Article 25-12 of the Law 6 July 1989 and provide appropriate documents proving their situation. Failure to provide may entitle onefinestay to decline such Booking.

Mobility Lease: means the Booking Agreement (under French Law “Rental Agreement” or “Mobility Lease”) concluded between the Homeowner or the Property Manager and the Guest according to Articles 25-12 et seq. of the Law n°89-462 of 6 July 1989.

Security Deposit: no security deposit will be required as per the rules governing the Mobility Lease. However some insurance products may be put in place prior to check-in.

Duration of a Booking: the Booking shall be concluded for a period of between one (1) month and of eight (8) months as per the onefinestay policy. The Booking Agreement may be modified by amendment once provided that the total duration of the contract does not exceed eight months.

Early Termination of the Booking by Guest: the Guest may terminate the Mobility Lease at any time, subject to giving one (1) month's notice. Notice of termination must be given by registered letter to:

Attention: Fabrice Carre
President
onefinestay France SAS
RCS Nanterre 792 973 281
82 Rue Henri Farman 92130 Issy Les Moulineaux

with acknowledgement of receipt, or served by deed of a court commissioner, or delivered by hand against receipt or acknowledgement of receipt. The notice period runs from the date of receipt of the registered letter or service of the court commissioner's deed or hand delivery.

The Guest is liable for the amounts due for the Booking relating to the entire period covered by the one (1) month’s notice period. On expiry of the notice period, the Guest forfeits all title to the rented Property.

Cancellation of the Booking by Guest: there is no charge to the Guest if a cancellation is made more than 30 days prior to a Booking’s Commencement Date. If the cancellation is made within 30 days prior to the Booking’s Commencement Date, the first 30 days of the Booking are non-refundable.

Termination of the Booking by Homeowner: the Homeowner may early terminate the Booking if the Guest fails to comply with his obligations such as a non-payment of the Booking Fee (rent or service charges), failure to take out rental risk insurance or failure to respect the obligation to use the Property peacefully, as a result of neighbourhood disturbances established by a final Court decision.

Property Inventory: on the Guest arrival and departure, an inventory will be drawn up by mutual agreement, in accordance with article 3.2 of the Law of 6 July 1989.

Occupancy: Guest must comply with the maximum number of Guest Members allowed in the Property as stated in the Booking Record, it being provided that infants under one year of age, if sleeping in a cot, are not included in the total number of persons in the Property.

onefinestay may charge the Guest with any additional amount for all excess persons.

Payments: for stays shorter than 60 days, full payment in advance is required. For stays longer than 60 days, a monthly payment schedule is offered.

in accordance with article 4 of the law of 6 July 1989, the tenant/Guest may not be asked to pay any sums other than the real estate agent's fees when moving in.

CIVIL LEASE:

Booking Agreement: means the Civil Lease according to Articles 1709 et 1713 et seq. of the Civil Code entered into between the Homeowner and the Guest.
Civil Lease: means the Rental Agreement concluded between the Homeowner or the Property Manager and the Guest according to Articles 1709 et 1713 et seq. of the Civil Code.

Lifealike Ltd. Group of Companies

Last update March 6th 2025