New York services

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Tailor your stay

Every stay includes a personal Meet & Greet and a tour of the home, housekeeping before your arrival and weekly during your stay, all linens and toiletries and a welcome pack of coffee, tea, milk and snacks to get you started. You will also have 24/7 guest support throughout your stay. Our local service team will work with you to plan your New York visit and share personalised recommendations based on your travel needs and wishes.



Premium transfers are organised to and from the airport in a luxury sedan, SUV or sprinter driven by impeccably presented chauffeurs with a friendly face to greet you upon arrival. 


Child equipment rental

For the younger members of your party, our partner Baby Chic NY brings you top of the line gear for your rental convenience. They have a great selection of items for daily, weekly or monthly needs and we can help organise everything from city strollers, to comfy travel cots, bath toys and high chairs. Just inform us of what you need and we will be happy to coordinate delivery and pick up times for you.


Extra housekeeping

Complimentary pre-arrival and weekly housekeeping is included with every booking, but if you want some extra help, say after a dinner party, we can organise additional housekeeping services anytime during your stay, including a linen change and toiletries replenished. We offer both a standard and premium housekeeping service to best suit your needs.  


Private chef

Enjoy relaxing in the comfort of your own home while a private chef prepares a delicious, tailor made meal for you. We have partnered with Take-A-Chef to offer customized in-home chef services. You decide what you want to eat and when you want to eat it. From special occasions to full time chef services, just tell us the number of people in your party, the type of cuisine you love and any allergies and we’ll handle the rest.


Grocery delivery

We’ll stock the kitchen with essentials, snacks and drinks, meaning you don't have to think about shopping when you arrive. Choose our standard pantry or order a bespoke delivery of your family’s favourite foods.



Choose from a luxury local spa - our top pick is Guerlain Spa at the legendary Plaza Hotel - or have the spa come to you with top of the range massage therapists from Zeel. Indulge in an afternoon, a full day or an entire week of personalised spa treatments. Our wellness experts love nothing more than making your New York stay as indulgent and stress-free as possible. We can also arrange delicious nutritious meals delivered to your front door and private yoga instructors to fit around your schedule. 

Staying in town a little longer? 

Our service team is available to support any requests you may have whilst you're in town for a longer stay. Whether it be a weekend getaway or planning a special event, our team is here to work with you and ensure your stay is both exceptional and effortless. 


Gym membership

Download the Zeamo App from theApp Store or Google Play to enjoy complimentary day pass access to over 100 gyms in the New York area. 


Laundry service

If you prefer someone else to press and fold your washables then we have you covered. Have your clothes conveniently picked up and delivered right back to your front door all within a schedule that works for you. It couldn't be easier!


Weekend away

Escape the city for a weekend getaway and venture upstate to the Hudson Valley for beautiful scenery complete with quaint towns filled with gourmet delights. Alternatively, head east to the infamous Hamptons for some beach time, shopping and dining in the trendiest restaurants. Our service team can help you organise a range of getaways to delight all interests and ages. Ask us for more details.

Ready to make your New York city stay a reality?

Contact our Travel Advisors